Coronavirus (COVID-19): lo que debe saber

It has never been easier to get a COVID-19 vaccination in NYC. People 12 years of age and older are eligible for the vaccine. Learn about the benefits of vaccination.

Talk to your doctor about whether they offer the COVID-19 vaccine If not, there are other options, including many sites where you can get vaccinated by appointment and by "walk-up." Some vaccination sites offer online appointment bookings; others take appointments by phone. Many pharmacies offer vaccination.

To find a vaccination site near you, use the NYC Vaccine Finder (not accessible with Internet Explorer). You can also call 1-877-VAX-4NYC (1-877-829-4692) to schedule an appointment at certain sites.

To request free transportation to and from a vaccination appointment for city residents 65 years of age and older, as well as for those with disabilities who have no other way to get to a vaccination site, call 1-855-491-2667.

• If you are 65 years of age and older, or have a disability, you can schedule free transport by ambulette or taxi.
  • For ambulette service, call 1-516-812-9827.
  • For taxi service (including wheelchair-accessible vehicles), call 1-646-349-0289.
• If you are a minor under the age of 18, you must have your parent or guardian call to book the trip on your behalf.

También puede sign up online for an in-home vaccination or by calling 1-877-VAX-4NYC (877-829-4692). Anyone 12 years of age and older is eligible for in-home vaccination.

• In-Home Vaccination Information

Review what you need to know before going to your vaccination appointment.

Vaccines are available at no cost to you and regardless of immigration status.

New Yorkers who live outside of NYC:

• Make an appointment at New York State‒run vaccination sites aquí: https://am-i-eligible.covid19vaccine.health.ny.gov
• All other sites, aquí: www.vaccinefinder.org

Fuente: COVID-19: Vaccine – NYC Health

Llame a su médico si tiene fiebre, tos, dificultad para respirar, escalofríos constantes o una nueva pérdida del gusto o el olfato. Let your doctor know if you've been in close contact with a person known to have COVID-19. Be sure to carefully follow your doctor's instructions. Go to the emergency room ONLY if you have shortness of breath, chest pain, or difficulty talking.

Si está enfermo y tiene algunos de los síntomas que se mencionan arriba, debe quedarse adentro y aislarse de los demás. You should stay home until at least 10 days have passed since the onset of your symptoms AND at least 24 hours since you had a fever without fever-reducing medication. Mientras está en su casa, permanezca lo más alejado posible de las personas con las que vive. Do not share personal items like dishes, towels, or bedding with others. Lávese las manos con frecuencia y limpie todas las superficies que toca con un limpiador en aerosol para el hogar.

At Healthfirst, our commitment to getting you access to quality healthcare remains our top priority. La telemedicina le permite recibir consejo o tratamiento médico por teléfono o video en línea, desde la comodidad de su hogar.

Para comenzar a usar la telemedicina, esto es lo que debe saber y hacer.

• Llame a su proveedor de cuidado primario (PCP, por sus siglas en inglés)
  Ask your doctor if they're participating in telemedicine. Si su médico ofrece citas por teléfono o video, siga sus instrucciones.
• Use Teladoc^®*
  Si su médico no está disponible, o si es después del horario de servicio o durante el fin de semana, puede consultar a un médico de Teladoc por teléfono o video las 24 horas del día, los 7 de la semana, visitando  Teladoc.com/Healthfirst o llamando al 1-800-TELADOC (835-2362). Una vez que abra una cuenta de Teladoc, podrá programar y asistir a una cita virtual con el médico por teléfono o video, recibir recetas médicas y más. Teladoc lets you access a national network of board-certified PCPs, family practitioners, and pediatricians (not your own PCP).

^*This service is not yet available for Senior Health Partners (SHP) plan members.

Cost-sharing (your copay) is waived for all services delivered via telemedicine by in-network providers or via Teladoc. You won't be charged for a telemedicine visit even if the visit is for something unrelated to COVID-19.

Nota importante: Los servicios de telemedicina y/o Teladoc no deben utilizarse en lugar de la atención de emergencia o atención de urgencia.

As the COVID-19 pandemic continues, providers and their staff are using more personal protective equipment (PPE) during in-patient office visits. PPE incluye mascarillas faciales, protectores faciales, batas y guantes. Los miembros de Healthfirst no deben pagar el PPE que facture un proveedor participante por una consulta cubierta.
Si un proveedor facturó o le solicitó que pague el PPE, infórmenos. Llame al número de teléfono de Servicios a los Miembros que figura en su tarjeta de identificación de miembro o envíe una queja por escrito a Healthfirst, P.O. Box 5166, New York, NY 10274-5166 (o por fax al 1-646-313-4618). En la queja, incluya el nombre del proveedor, la fecha del tratamiento, el cargo en concepto de PPE que le cobraron y una copia de su factura (si la tiene). Trabajaremos con el proveedor para resolver su facturación.
To learn more about New York State guidance on PPE charges, visit the New York Department of Financial Services’ website to read the department’s Circular Letter No. 14 (2020).

For information about Covid-19 testing, click here.

Will my Healthfirst benefits cover COVID-19 testing and evaluation?

If your primary care provider (PCP) or an in-network provider orders a COVID-19 test, your Healthfirst health plan will cover the cost for the test and the in-network provider visit related to the evaluation. Usted no estará sujeto a los costos compartidos de la prueba ni de la consulta con un proveedor dentro de la red.

¿Qué puedo hacer para mantenerme saludable?

Los buenos hábitos de salud también pueden ayudar a prevenir y combatir el coronavirus. Usted debe hacer lo siguiente:

• wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing. Si no hay jabón y agua, use un desinfectante para manos a base de alcohol con al menos un 60% de alcohol.
• avoid touching your eyes, nose, and mouth.
• avoid close contact with people who are sick.
• stay home when you're sick. This means staying home from work or school, not running errands, and not traveling for at least 24 hours after a fever is gone.
• cover a cough or sneeze with a tissue, throw the tissue in the trash and wash your hands.
• clean and disinfect frequently touched objects and surfaces like phones, keyboards, and doorknobs.
• get plenty of sleep, be physically active, drink lots of fluids, and eat nutritious food.
• wear a face mask or face covering when required.